Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Pwllheli | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Pwllheli is a GPhC registered online pharmacy weight loss clinic serving Pwllheli and the surrounding area. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you use our services, we may collect the following categories of personal data:

Identity data: full name, date of birth, gender
Contact data: email address, phone number, postal address
Health data: medical history, current medications, weight, BMI, and other clinical information required to provide safe treatment
Payment data: billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and protection.

2. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and dispense medication safely
To process and fulfil your orders, including pharmacist review and approval prior to dispatch
To communicate with you regarding your treatment, orders, and follow-up care
To maintain accurate and up-to-date patient records as required by pharmacy law
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website functionality

Our legal bases for processing your data include the performance of a contract, compliance with legal obligations, protection of vital interests, and, where applicable, your explicit consent for processing special category health data.

Please note that all orders are reviewed and approved by our pharmacist before dispatch. Approved orders are delivered within 1 working day of pharmacist approval.

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: necessary for the website to function correctly
Analytics cookies: help us understand visitor behaviour and improve our website
Functional cookies: remember your preferences to enhance your experience

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Third Party Sharing

We do not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:

Healthcare providers: where clinically necessary for your care or onward referral
Payment processors: to securely handle transactions on our behalf
Delivery partners: to fulfil and track your medication orders
Regulatory bodies: such as the GPhC or NHS, where we are legally required to disclose information
IT and platform providers: who support our website and pharmacy management systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of eight years from the date of last contact, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data is transmitted over secure encrypted connections and stored on protected systems.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your data, the right to restrict or object to processing, and the right to data portability. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests promptly and in accordance with our legal obligations.

8. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us:

Pharmacy Weight Loss Pwllheli
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.